Support | Doug Addison
Doug Addison


Things to check First

  1. Clear Your Browser Cache
  2. Restart Your Computer
    • When was the last time you restarted your computer?
    • If it is more than 48 Hrs, Please Restart. (God rested on the 7th day, Your computer needs to rest sometimes also.)

Live Webcast Issues

If you can not see the webcast screen, you might need the following updates:

Flash version 10.2 or higher and if you are using Internet Explorer as your browser it will need to be version 11 or higher.

Get the recent Flash update: click here
Get the recent Internet Explorer update: click here

Minimum System Requirements

1.  The latest version of the Browser you are using.  (Internet ExplorerChrome, FirefoxSafari)

2.  The newest version of Adobe Flash Player. Check what version you have.

3.  Enable Javascript in the web browser.  Click her to find out how!


For technical support:

1.  Please click on this link, and send an email to our support staff.

2.  Gather the following information and send it in a followup email.

a.  Internet speed. (Check it out here!

Ping ________ ms      Download Speed ___________ Mbps     or     ____________   Kbps

b.  The exact issue that you are having.


Create an email and Send an email to

Note that we can not provide support over the phone, just by email. We normally reply within 24 hours.


Spirit Connection Webcast Archives

If you are having trouble viewing the videos below then you might need one or more of the following: