Things to check First

1. Clear Your Browser Cache
   • Instructions for Clearing Your Cache
   • Clearing Cache on Android phones
2. Restart Your Computer
   • When was the last time you restarted your computer?
   • If it is more than 48 Hrs, Please Restart. (God rested on the 7th day, Your computer needs to rest sometimes also.)

Live Podcast Issues

If you can not see the Podcast screen, you might need the following updates:

Flash version 10.2 or higher and if you are using Internet Explorer as your browser it will need to be version 11 or higher.

Get the recent Flash update: click here
Get the recent Internet Explorer update: click here

Minimum System Requirements

1.  The latest version of the Browser you are using.  (Internet Explorer, Chrome, Firefox, Safari)

2.  The newest version of Adobe Flash Player. Check what version you have.

3.  Enable Javascript in the web browser.  Click here to find out how!

For technical support:

1.  Please click on this link, and send an email to our support team.

2.  Gather the following information and send it in a followup email.

a.  Internet speed. (Check it out here! speedtest.net)

Ping ________ ms      Download Speed ___________ Mbps     or     ____________   Kbps

b.  The exact issue that you are having.

Create an email and Send an email to help@dougaddison.com.

Note that we can not provide support over the phone, just by email. We normally reply within 24 hours.

Spirit Connection Podcast Archives

If you are having trouble viewing the videos below then you might need one or more of the following:

• Flash version 10.2 or higher – Click here to get it
• Internet Explorer as your browser it will need to be version 11 or higher – click here to get it