F.A.Q. – Frequently Asked Questions

Video, Audio, Spirit Connection Support

The Video is not showing up, playing, etc - Things to Check FIRST

Please follow these instructions to ensure you're set up for success: Clear Your Browser Cache (Instructions for Clearing Your Cache), Restart Your Computer.When was the last time you restarted your computer? If it is more than 48 Hrs, Please Restart. (God rested on the 7th day, Your computer needs to rest sometimes also.)

Live Webcast Issues

If you can not see the webcast screen, you might need the following updates: Flash version 10.2 or higher and if you are using Internet Explorer as your browser it will need to be version 11 or higher. Get the recent Flash update: click here Get the recent Internet Explorer update: click here

The Podcast will not download or play in iTunes

In iTunes preferences, Advanced > iTunes Media location:  If it is empty, enter a location. If it has a location there, click reset, and change as needed.

For Technical Support

1. Please click on this link, and send an email to our support staff. 2.) Gather the following information and send it in a followup email: a. Internet speed. (Check it out here! speedtest.net) Ping ________ ms Download Speed ___________ Mbps or ____________ Kbps b. The exact issue that you are having.   Create an email and Send an email to help@dougaddison.com. Note that we can not provide support over the phone, just by email. We normally reply within 24 hours.

Supporting Doug Addison and InLight Connection

How can I support Doug Addison?

Thank you for thinking of helping Doug Addison and InLight Connection. There are several ways in which you can be a part of what we do. We are a 501(c)3 non-profit corporation, so we do accept donations and offer several ways to partner financially with us: • Secure online donations via credit/debit card on our website here • Send a check to this mailing address: InLight Connection PO Box 7049 Santa Maria, CA 93456

New Website Login

I have an account on your website but I want to change my password.

If you already have a login account and you want to change your password click here.

I want to change my personal information such as address or password on my login account.

You can update your user information on your login account by clicking here.

Why am I seeing "Infusionsoft" on some of my emails from you?

We use Infusionsoft as our website email and shopping cart management system. Some system generated messages might come from them, these are okay and can be trusted.

What is "CustomerHub"?

CustomerHub is our Partner's Membership site. You may receive emails from them, and they can be trusted.

Free e-Book

You mentioned that I would get a free e-book when I signed up on your website, but I cannot find it. Where can I get it?

Doug Addison's free e-book How to Hear God's Voice Clearly  is available by going to his main webpage http://dougaddison.com  and enter your name and email.  You will get a confirmation email before you can receive your free e-book.  You MUST reply to the confirmation email. If you have not gotten the confirmation email,  check your spam or junk mail folders first.  You can always re-enter your name and email address in the free e-book form  again to have it resent to you.  Please note that sometimes the email can be delayed  when our servers are busy.

Events

Are there any online videos of Doug Addison that I can watch?

You can watch Doug Addison's monthly Spirit Connection webcast  archives. You can also watch some of Doug's teaching and comedy videos on YouTube.

How can I invite Doug Addison to do an event in my area?

Doug Addison is based in Santa Maria, California, and would consider doing an event in your area. Doug works on an offering basis with travel expenses covered. You may find more details and submit an online Event Request Form by clicking here. Please be sure to check the Event Calendar page to see the available dates. Once the completed form is received, we will be in touch to schedule your request.

What is the minimum number of people needed for Doug Addison to come do an event?

Doug Addison speaks at events of all sizes, however, Doug does need to be strategic with his time and energy. So we recommend networking with other groups in your area, and advertising the event, to ensure the attendance of your event is at a maximum. Please complete an Event Request Form for our consideration.

When will Doug Addison be coming back to my area?

The best way to stay up-to-date with Doug's schedule is to sign up for his free Monthly Update. Doug travels throughout the U.S. and internationally. To find out when Doug may be in your area, please click events to view his current itinerary. Feel free to invite Doug by filling out an Event Request Form.

Dreams, Tattoos and Piercing Interpretations

Can you interpret my dream?

We offer a great dream interpretation training that you can take right now. Unfortunately, we presently do not have the staff in place to interpret dreams sent in to us—please bear with us. Or go to our Events calendar to see where Doug is speaking live, as he often trains on dream interpretation at live events.

How can I get trained in dream interpretation?

You can take Doug's Dream Crash Course online training right now. It contains everything you need to understand your dreams including a dream dictionary and printable dream reference cards. Doug just released his new book Understand Your Dreams Now: Spiritual Dream Interpretation.

What does it mean if Doug Addison was in a dream I had?

We get this question quite often. If Doug Addison was in your dream, it can mean many different things. It is possible the dream is for Doug but most often, it is symbolic. Doug typically represents the prophetic or a prophetic word for you. There may be something in Doug's writings that will help you or possibly you and he are gifted similarly.

How can I find out more about tattoo interpretation training?

Doug Addison's new Prophetic Tattoo and Piercing interpretation online training is now available. It contains everything you need to get started giving people prophetic messages from God based on their body art.

Doug Addison’s online training

I signed up for an online course but do not know where to find it?

First of all, we are very sorry if you have experienced a delay. Our system automatically sends out an email with login information. The first thing to do is check to see if the email went into your junk or spam folder. If you signed up for one of Doug's online courses and you have not gotten your login email  please contact us at help@dougaddison.com We really appreciate your patience with us and are eager to resolve any problems you may have.

Can I send my question for the monthly Spirit Connection webcast ahead of time to be answered on the webcast?

Sorry, not at this time. We appreciate your interest but questions can only be accepted when Doug Addison opens up the webcast for questions submitted through the live chat.

Do I need written permission to re-post Doug’s articles or online videos on my own blog or website?

We would like you to get written permission if you are going to quote one of Doug's books. However, there is no written permission necessary  to re-post or reprint Doug's articles and blogs as long as it remains clear in the re-post that this is Doug Addison’s material. You can also share articles using the social media buttons available on each post. Visit Doug's blog to view his current articles.

Resources

Inner Healing Ministries & Resources

InLight Connection does not provide direct inner healing or personal deliverance/ prayer ministry. We have provided this list of recommended resources so you can contact the ministries who specialize in direct inner healing, deliverance and prayer ministry.