F.A.Q. – Frequently Asked Questions
The Video is not showing up, playing, etc - Things to Check FIRST
Please follow these instructions to ensure you're set up for success: Clear Your Browser Cache (Instructions for Clearing Your Cache), Restart Your Computer.When was the last time you restarted your computer? If it is more than 48 Hrs, Please Restart. (God rested on the 7th day, Your computer needs to rest sometimes also.)
Live Webcast Issues
If you can not see the webcast screen, you might need the following updates: Flash version 10.2 or higher and if you are using Internet Explorer as your browser it will need to be version 11 or higher. Get the recent Flash update: click here Get the recent Internet Explorer update: click here
The Podcast will not download or play in iTunes
In iTunes preferences, Advanced > iTunes Media location: If it is empty, enter a location. If it has a location there, click reset, and change as needed.
For Technical Support
1. Please click on this link, and send an email to our support staff. 2.) Gather the following information and send it in a followup email:
a. Internet speed. (Check it out here! speedtest.net)
Ping ________ ms Download Speed ___________ Mbps or ____________ Kbps
b. The exact issue that you are having.
Create an email and Send an email to help@dougaddison.com. Note that we can not provide support over the phone, just by email. We normally reply within 24 hours.
How can I support Doug Addison?
Thank you for thinking of helping Doug Addison and InLight Connection. There are several ways in which you can be a part of what we do. We are a 501(c)3 non-profit corporation, so we do accept donations and offer several ways to partner financially with us:
• Secure online donations via credit/debit card on our website here
• Send a check to this mailing address: InLight Connection PO Box 7049 Santa Maria, CA 93456
You mentioned that I would get a free e-book when I signed up on your website, but I cannot find it. Where can I get it?
You can get Doug's powerful 4 Keys that Change Your Life free e-book by going to our home webpage http://dougaddison.com and entering your name and email. A confirmation of your request for the free e-book will be sent to the email provided. Please note you must reply to the confirmation email so we can send your copy of the free download. Check your spam or junk mail folders if didn’t get the confirmation email within five minutes of sign up. Sometimes there can be a delay when our servers are busy. If you don’t receive the confirmation email, please re-enter your name and email address in the free e-book request form again to have it resent. Upon receipt of your confirmation reply, you will receive a second email with the e-book download.
You’re going to love this book! We would love to hear how it helps you! You can send your written review to help@dougaddison.com. We would love to share your feedback if it’s alright with you? If so, please be sure to add your name and location along with your consent to use.
