Systems & Web Administrator

Position: Systems & Web Administrator
Status: Full time - 30-35 hours per week
Location: Virtual position, within the US only

The mission of InLight Connection

InLight Connection (InLight) trains people to hear the voice of God and to find and fulfill their destiny. Doug Addison is the President and Founder of InLight Connection, a non-profit 501(c)(3) corporation. 

Doug is a prophetic speaker, author and coach. He is best known for his Daily Prophetic Words and Spirit Connection podcast and blog. Doug’s message of love, hope and acceptance reaches people around the world! His powerful, lighthearted style of teaching and coaching helps open people to discover their spiritual identity and personal destiny as they experience God’s supernatural love and power. 

InLight Connection’s office headquarters is in Santa Maria, California. We operate nationally with approximately 20 employees and contractors. Doug and Linda live in Los Angeles, California where they are impacting the arts and entertainment industry.

Overview of position

The Systems & Web Administrator develops and maintains the web presence of InLight Connection. 

Ensures the maintenance of all websites, systems and web applications; provides web development, planning, search engine optimization, analytics, and training; builds marketing campaigns and sales funnels as provided and requested by our marketing team. 

Researches and implements new tools, user interfaces and applications on the web. Adheres to laws and policies regarding accessibility, security and data protection. Provides technical support to users as needed; works with our sales and customer support team to resolve customer issues.

Identifies and improves systems to ensure the best-in-class user experience for all audiences: customers, online students, ministry partners, and the general public. Performs creative layout design and advises on web development enhancements. 

This is a working manager position, meaning you will perform these tasks and manage the web team and/or various contractors through multiple projects with deadlines. You will also be responsible for ensuring the web support is accessible 24/7, utilizing the team.

Primary responsibilities

• Lead and manage projects assigned to the web team.
• Manage WordPress sites, including shopping systems, membership sites, and the Doug Addison App (WooCommerce, Memberium, Learn Dash, Subsplash, etc.). 
• Manage Hosting and Domains (DNS records, Server tech, Security, PCI Compliance, Backup Management, Certificates, Failover Hosting, Scaling with Traffic).
• Build digital marketing funnels with tracking, utilizing A/B testing with regard to Google Analytics and Optimize, in particular.  
• Maintain and keep our CRMs in good health (Infusionsoft/Keap).
• Work with our marketing and product team to develop the architecture, content management, product delivery and user experience. 
• Utilize Infusionsoft/Keap to build all purchase, marketing and delivery campaigns (received from the marketing department) with our current programs and process flows; and understand how each piece of the cadence works.
• Coordinate elements from multiple teams with variable timelines to execute on timely deliverables for marketing campaigns and projects.
• Build and implement “trigger-based” nurturing programs in an automation system that target all stages of prospect development, from cold to nurtured leads to engagement and closed opportunities to expansion.
• Use funnel analysis and audience segmentation to develop and execute strategic campaigns.
• Continuously test and optimize key metrics that exceed business objectives.
• Think creatively and develop tools and creative tactics to improve email outreach and lead-nurturing efficiencies.
• Proactively maintain the data integrity of our marketing database including establishing rules and operational campaigns to regularly cleanse the database.
• Understanding of Web Development: HTML, JavaScript, CSS, PHP, MySQL.
• Conduct testing prior to new system changes, rollouts, or product releases; also conduct periodic testing on various aspects of the system to ensure ongoing functionality and improvements.
• Stay up to date on digital marketing trends and best practices.
• Prioritize and manage support tickets with a sense of urgency to ensure the timely resolution of client and customer issues.

Software and services

The best candidate will be familiar with most of these already and have the necessary computer skills to learn and master our current processes:

• WordPress
  • Memberium (or other WordPress membership platforms)
  • WooCommerce (or e-commerce platforms)
  • Learn Dash
• Infusionsoft/Keap (or CRM platforms)
  
  • FuseDesk
• Virtual Meeting Software
  • GoToWebinar
  • GoToMeeting
  • Zoom
• Streaming Software
  • Ecamm Live
  • Restream.io
• Productivity Software
  • Adobe Suite (Adobe Cloud)
  • Microsoft Suite (Microsoft 365 Apps)
  • Google Apps (GSuite & GDrive / Google Workspace)
• Team & Project Communications 
  • Slack
  • Asana

Qualities

• Time management: High degree of organizational skills as you are leading multiple projects containing delegated tasks with deadlines. Need to be very organized.
• Information technology: Stay educated and up to date on hardware, software, applications and services. Help ensure that we are using the latest versions and processes that will give us the best impact for our money.
• Relationships: Relate well with other departments and team members.

Qualifications

• Strong background in WordPress a must.
• Familiarity with Infusionsoft/Keap and respective integrations.
• Deep knowledge of marketing automation, process, data management and best practices in email marketing.
• Resourceful and skilled at meeting tight and often times aggressive deadlines.
• Excellent track record of successfully executing and managing email outreach campaigns.
• Exceptional quantitative skills and aptitude including advanced reporting skills.
• Ability to work independently and in a team environment.
• Handle confidential and sensitive data and information with the highest integrity.
• Strong interpersonal & verbal communication skills, as well as the ability to articulate clearly & effectively in person and in writing.
• Excellent organizational skills and the ability to multitask.
• Specific experience with the software and services listed above.
• You must own a fast computer with appropriate programs needed to perform the above responsibilities. 
• You must have high-speed Internet with a backup plan in the event your Internet goes down during a critical deadline.
• You must be resourceful and research or reach out to other companies or contractors as needed to meet deadlines.
• A positive, energetic, forward-thinking and creative individual with high ethical standards and a professional image.
• Five or more years related industry experience or equivalent combination of education and experience.
• Accessible and available to assist with after-hours emergencies. Willing to have a channel of communication open for business-critical fixes, 24/7.

Your personal characteristics

• You agree with the 8 Core Values of InLight Connection and want to help advance the Kingdom of God through Doug Addison’s ministry. 
• You have a spirit of humility, are flexible, willing and able to handle change.
• You have a strong work ethic and a “get it done” mentality.
• You are able to work independently and have the ability to successfully manage yourself and a team through multiple time-sensitive projects. 
• You are a team builder who focuses on the success of the entire organization.
• You are a strategic thinker and able to solve problems and execute the solutions.
• You operate with a sense of urgency and move swiftly to meet deadlines, resolve system issues, support tickets and customer issues.

Additional considerations

There is a difference between working in a corporate versus a ministry environment. It is necessary to understand a “culture of honor” toward Doug, Linda and our leadership team.

We prefer (but not necessary) people who have had ministry school training and necessary inner healing along with the experience and background to hold up under the pressures of a busy, active ministry. 

Even though this is a contractor position, please note that we operate on a Pacific Time schedule with occasional weekends. The bulk of our support and work needs require being available and accessible during our business operating hours. We are looking for a long-term relationship with someone who feels called to this by God and not someone who just needs a job.

Salary

This is a contractor position; the pay is hourly and based on experience.

If you are interested in applying for this job, please send the following required information in order to be considered:

• Cover letter/email describing why you believe you would be a good match for the job (include links to current or past websites you have managed)
• Describe your connection or how you became aware of Doug Addison and InLight Connection
• Current résumé
• Two personal and two business references with email addresses and phone numbers

Send to jobs@dougaddison.com